Dear Vodafone,

In the beginning, our relationship was fun. You helped me buy my first iPhone, and all you asked in return was for 24 months of love and attention on my part. To start with, all I noticed was the iPhone, but as that just became another limb, I started to realise that you weren’t really all that attentive. So, those 24 months are almost up, and it’s time to look to the future. I’m afraid Vodafone, that future doesn’t include you. There’s no way to tell you gently – in fact, I’m not entirely convinced I even want to tell you gently. A few hard truths might help you out and encourage you not to continue with your abusive relationships.

For almost 2 years now you’ve been very dedicated at taking my money on the 11th of every month. But you haven’t really given me much love, have you? You won’t even talk to me on the phone – you do your best to make that psychopathic automated phone system, Lara, talk to me. Let me tell you a little secret: Lara’s a bitch. Lara does her best to divert you from actually talking to a real person, and actually gets quite sarcastic about it. She lectures, she opines, she whines, and then eventually if she feels you’re not cooperating, she hangs up on you.

You should sack the Lara system. She’s not cute. As the old saying goes: you shouldn’t anthropomorphise computers – they don’t like it! I can’t imagine any computer running the Lara programme would be happy. Have any of your clusters committed suicide, Vodafone? If so, I bet they were running Lara. Lara is like a bitchy, bogan version of Marvin from Hitch Hikers Guide to the Galaxy.

Here’s another thought too, Vodafone. In order to run a cellular phone network, you need cells. You know, those tower-like things that other phone companies have. If you’re not sure what these things do, they allow people to make phone calls. (People would be able to tell you this if you switched Lara off for a while.)

When I decided to hook up with you, Vodafone, it was because my previous phone lover, Telstra, hadn’t made up its mind about whether it would sell iPhones or not. So it left me with very little choice. Telstra may have had their heads up their proverbials over the iPhone, but at least they had cells. What that meant was that at home – the place I live and work – I got cellular network reception. I could make phone calls. I could receive phone calls. My phone would stay connected to the network, on full 3G service, all day, and all night. I took that for granted. Now I’d consider that a complete novelty!

You promised the world to me Vodafone, but you were a dirty cheating liar. You gave that cell coverage to other people, didn’t you? You promised it to me, but you gave it away like a cheap hooker, didn’t you? For two years I’ve been lucky to have 2 bars of 3G service at home.

Oh, and you do all those sneaky, dirty tricks, don’t you? Like say, continually cycling in and out of service, draining my battery faster than an Android phone playing Flash. Or when you just stop sending calls to my phone. Yeah, that’s right, I’ve been calling myself every day for the last 6 months just to check to see if I have service, because your network doesn’t stay talking to my phone every day. Your cheating has turned me into a paranoid phone user, and I don’t like that.

Oh, and what the hell is it with you and SMSs? Three out of four messages will come in several hours after someone has sent them. I can’t send four messages before your network stops talking to my phone and I have to reboot it. And guess what? Every other person I know who uses an iPhone on the Vodafone network has the same problem, and everyone I know with an iPhone on Optus, Telstra or even 3 for freaks sake doesn’t.

So here we go Vodafone, it’s time for you to pack your bags and get the hell out of my life. I’ve got a new iPhone coming soon, and when that arrives, I’m giving your sorry network and that damn Lara the flick. I’d rather set fire to my testicles than chat to Lara again, but I must say, I’m starting to really look forward to ringing her for one last chat in a month or so to cancel my service with you.

Yours (un)faithfully,

Preston.

 

Turned on data roaming on my iPhone yesterday, and was amused to get the following SMS from Vodafone:

Vodafone roaming message

So I wonder if, since they’ve quoted me a NaN amount of remaining data, it means I’ve got unlimited?

I’m not going to test it, given the price gouging done on international data roaming.

 

In advance of getting a new iPhone in June/July when they’re released, I’m starting to look around at alternatives to Vodafone. Sure, they have visual voicemail, but they also have one of the crappiest networks I’ve ever been with and customer service that rates in the lowest 5% I’ve ever encountered.

As per usual in Australia costs for mobile phone plans are presented in a way that attracts high “suck points”. This one from Optus though takes the cake. They’ve become so complex that the people who design the contracts at Optus clearly don’t have sufficient degrees to understand them:

Optus Fail

Hmmm, so I can pay an extra $20 a month to get less? Get real!

 

The SMH online has an article titled “Consumers being ‘abused’ by text message price rort“.

It could perhaps be said that the only truly remarkable thing about the article is that it might take someone by surprise. Australian Telcos are renown for gouging and sucking consumers dry in comparison to other countries. A few key quotes from the article include:

While the cost of mobile phone calls has declined in the past five years, the standard flat rate for a text message at Telstra and Optus has remained unchanged at 25 cents. At Vodafone, a text is 28 cents.

Comparing to the exorbitantly high prices for mobile data, SMS still comes out as the king of the rorts:

The 25 cent cost of a text, for 160 bytes, means Optus and Telstra effectively charge $1560 per megabyte. If comparing with a $30 internet plan with a download limit of 10 gigabytes, the charge per megabyte is 0.3 cents, including free email.

Then by comparison, you’ve got:

SMS Global resells text services at between 5 and 10 cents a message – for both local and international texts. The standard price for an international text at the major mobile services providers is 50 cents.

Finally, we’re “reassured” that:

Australia’s three mobile network carriers Telstra, Optus and Vodafone argue they are not charging 25 to 28 cents a text since most Australians sign up to a cap plan, whereby the user gets a certain number of calls and texts a month for a set amount of money.

Vodafone Australia spokesman Greg Spears said the company’s $49 cap plan, for example, provided customers with $350 credit a month.

”If a customer used their entire $350 worth of credit exclusively for texts, that customer could send 1250 texts per month – so each text has actually cost less than 4 cents.”

However, that’s not really reassuring. The Australian Telcos have such a deliberately brain bending approach to caps and price plans that it’s like being told a $3000 car service was “cheap” because the service was thrown in for free after marking up the parts 2000%.

 

The mobile phone industry in Australia is one of the most bizarre that you’ll find, according to reports. Quoted rates, for instance, aren’t ever by the minute, but by the half minute – e.g., 15c per 30 seconds, or something like that. Not only that, when you buy a contract or a pre-paid subscription, you don’t get x-hundred minutes of calls or x-teen SMS/MMS’s, you get $x in value. So you get cards and offers like the following:

Voda $650 Credit

The entire system is as bad as a Microsoft licensing overview – complex, and guaranteed to just confuse the hell out of you. Supposedly you pay $79 to Vodafone, and they’ll give you $650 in standard talk, TXT and “more”.

I’d like to see “gift vouchers” falling under the “more” category. That way I could go up, spend $79, and have Vodafone send me out $650 in gift vouchers. That sort of deal would work rather nicely. Of course, they wouldn’t. If that were the case, you’d be screwing them, not the other way around, and Telcos, no matter who they are, all like to be on top in the relationship. Instead, you get $650 of credit for $79 on the basis of your money being drained at say, 79c every 30 seconds, or SMS’s costing 25c each, with caveats such as calls within the same carrier costing half as much, and calls to overseas numbers being at least twice as expensive per 30 seconds, blah, blah, blah. This means that people often think they’re getting $650 in value, confusing quoted rates with what is actually provided. Be certain, they’re not giving away $650; indeed, they’re making a profit on that $79. It’s a market that breeds uncertainty at every layer.

There is one thing however that you always have a certainty over in relation to Australian phone carriers: it doesn’t matter who you sign up to, they still put your name down as Ben Dover.

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